Privacy Policy

Effective Date: 1 October 2024
Last Updated: 1 October 2024

Sydney Pet Resort (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide when using our services or website, https://sydneypetresort.com.au/ (the “Site”). This policy is compliant with data protection laws and follows best practices recommended by Google’s Privacy Policy guidelines.

By accessing or using our Site and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information: When you book services, subscribe to newsletters, or contact us, we may collect personally identifiable information, such as your name, email address, phone number, postal address, and payment details. We also collect relevant information regarding your pet to provide services.

Usage Data: We automatically collect information on how you use the Site. This includes your IP address, browser type, device type, operating system, and pages viewed. This information helps us improve our services and customize your experience.

Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to gather information about your browsing habits. These allow us to enhance your experience, personalize content, and analyze traffic. You can modify your cookie settings in your browser.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, manage, and improve our pet boarding and daycare services.
  • Communication: To respond to inquiries, send you booking confirmations, updates, or promotional materials, and notify you of changes to services.
  • Marketing: To personalize your experience, offer promotions, and analyze the effectiveness of marketing campaigns.
  • Analytics: To monitor and analyze site usage and trends, improving functionality and security.
  • Legal Compliance: To comply with any legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share your data in the following circumstances:

  • Service Providers: We may share your information with third-party service providers (e.g., payment processors, cloud storage providers) who perform services on our behalf.
  • Legal Requirements: If required by law, we may disclose your personal information to regulatory authorities or other third parties.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

4. Data Security

We use industry-standard security measures to protect your information, including SSL encryption for data transmission and secure storage methods. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

5. Data Retention

We retain personal data only as long as necessary for the purposes stated in this Privacy Policy or as required by law. You can request that we delete your personal information at any time, subject to legal obligations.

6. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your data when it is no longer needed.
  • Objection: Object to how we process your data for certain purposes, such as marketing.
  • Portability: Request a portable copy of your data in a commonly used format.

To exercise any of these rights, please contact us at info@sydneypetresort.com.au.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from individuals under the age of 13. If we discover that we have inadvertently collected information from a child under this age, we will take steps to delete it.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your home country. We will take appropriate steps to ensure your data is treated securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Sydney Pet Resort
Email: info@sydneypetresort.com.au
Phone: 0422 647 754
Address: 504 Windsor Road, Vineyard NSW 2765